Send HTML-formatted e-mails in Odoo 18

In Odoo 18, email templates can be formatted with HTML to send professionally designed emails. This is particularly useful if automatic notifications or structured emails, such as support tickets, are to be sent.

Application example: VIP customers & SLA notification

In our support process, we realized that it is important to quickly notify the team about VIP customers or tickets with a certain SLA level. The original idea was to use a webhookEin Webhook ist eine Methode zur automatisierten Kommunikation zwischen zwei Anwendungen in Echtzeit. Er ermöglicht es einer Anwendung, Daten oder Ereignisse an eine andere Anwendung zu senden, sobald eine bestimmte Aktion ausgeführt wird. Statt dass eine Anwendung regelmäßig Daten abfragt (Polling), sendet der Webhook automatisch eine Nachricht oder eine HTTP-Anfrage an eine vordefinierte URL, sobald ein Ereignis eintritt. Anwendungsbeispiel: In... mehr erfahren to post a message directly to Microsoft Teams Microsoft Teams enables practical work in a team at any time, any place. The team members are provided with a wide variety of functions to make their work as simple but efficient as possible. Here you can find a YouTube playlist with helpful training videos! https://www.youtube.com/watch?v=1TgajOZI_Fg&list=PL5ld_0crDW6-sLq_gSnOLVohA2g-o8jYZ&index=1 Official Microsoft Teams website... mehr erfahren. However, it turned out that webhooks from Odoo 18 are not compatible with Microsoft Teams Microsoft Teams enables practical work in a team at any time, any place. The team members are provided with a wide variety of functions to make their work as simple but efficient as possible. Here you can find a YouTube playlist with helpful training videos! https://www.youtube.com/watch?v=1TgajOZI_Fg&list=PL5ld_0crDW6-sLq_gSnOLVohA2g-o8jYZ&index=1 Official Microsoft Teams website... mehr erfahren.

The solution: Send an email to a Teams Microsoft Teams enables practical work in a team at any time, any place. The team members are provided with a wide variety of functions to make their work as simple but efficient as possible. Here you can find a YouTube playlist with helpful training videos! https://www.youtube.com/watch?v=1TgajOZI_Fg&list=PL5ld_0crDW6-sLq_gSnOLVohA2g-o8jYZ&index=1 Official Microsoft Teams website... mehr erfahren channel. This method has a few prerequisites:

• The e-mail must be sent to the Microsoft Teams Microsoft Teams enables practical work in a team at any time, any place. The team members are provided with a wide variety of functions to make their work as simple but efficient as possible. Here you can find a YouTube playlist with helpful training videos! https://www.youtube.com/watch?v=1TgajOZI_Fg&list=PL5ld_0crDW6-sLq_gSnOLVohA2g-o8jYZ&index=1 Official Microsoft Teams website... mehr erfahren channel address.
• The sender must be at least a member of the team for the message to be put through.
• However, this was not a problem thanks to the integration of Exchange Microsoft Exchange is more than just an e-mail solution, because it offers a diverse range of tools to better structure and organize your daily work. In addition, with its team functions, it makes collaboration and communication in the team much easier. On top of that, there is also the fact that it can be used with the other cloud services... in Odoo: the Odoo support user who sends the emails was integrated into the Microsoft team.

Step 1: Create e-mail template in Odoo 18

In Odoo, go to Settings > Technical settings > Email templates and create a new template. Select the appropriate model, e.g. customer service ticket.

Step 2: Insert HTML code for the e-mail

The HTML code is inserted directly into the email template in the language selection (DE/EN for us). This allows you to design different content for different languages.

Here is an example of a ticket notification:

<p>🚀 <b>Neues VIP-Ticket erstellt!</b></p>
<p><b>Betreff:</b> <t t-esc="object.name"/></p>
<p><b>Kunde:</b> <t t-esc="object.partner_id.name if object.partner_id else 'Unbekannt'"/></p>
<p><b>Priorität:</b> <t t-esc="object.priority"/></p>
<p><b>Zuständig:</b> <t t-esc="object.user_id.name if object.user_id else 'Nicht zugewiesen'"/></p>
<hr>
<t t-if="object.body">
    <p><t t-raw="object.body"/></p>
</t>
<p>
    <a t-att-href="'https://deine-ODOO-URL/web#id=' + str(object.id) + '&model=helpdesk.ticket'">🔗 Kundendienstticket ansehen</a>
</p>

Step 3: Test the e-mail preview

Save the template and use the preview function to check whether the data is displayed correctly.

How do the variables in the email template work?

In Odoo templates, variables are integrated with t-esc or t-raw:

• t-esc: Ensures that the value is output securely (no HTML injection possible).
• t-rawIs used if HTML content is to be rendered directly (e.g. for object.body).

You can find the official documentation for Odoo 18 here: Odoo 18 e-mail templates.

Conclusion

With HTML-formatted email templates in Odoo 18, you can send professionally designed messages and easily notify Microsoft Teams Microsoft Teams enables practical work in a team at any time, any place. The team members are provided with a wide variety of functions to make their work as simple but efficient as possible. Here you can find a YouTube playlist with helpful training videos! https://www.youtube.com/watch?v=1TgajOZI_Fg&list=PL5ld_0crDW6-sLq_gSnOLVohA2g-o8jYZ&index=1 Official Microsoft Teams website... mehr erfahren via an email instead of a webhookEin Webhook ist eine Methode zur automatisierten Kommunikation zwischen zwei Anwendungen in Echtzeit. Er ermöglicht es einer Anwendung, Daten oder Ereignisse an eine andere Anwendung zu senden, sobald eine bestimmte Aktion ausgeführt wird. Statt dass eine Anwendung regelmäßig Daten abfragt (Polling), sendet der Webhook automatisch eine Nachricht oder eine HTTP-Anfrage an eine vordefinierte URL, sobald ein Ereignis eintritt. Anwendungsbeispiel: In... mehr erfahren. If you need support with the setup, please contact us at Olbricht IT!

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