Webhook

A webhook is a method for automated communication between two applications in real time. It enables an application to send data or events to another application as soon as a certain action is performed.

Instead of an application regularly requesting data (polling), the webhook automatically sends a message or an HTTP request to a predefined URL as soon as an event occurs.

Application example:

In Odoo, a webhook can be used to send information about new tickets, orders or status changes to an external platform such as Microsoft Teams or another API. In our case, we tested sending a webhook from Odoo to Microsoft Teams. However, this does not work directly as Microsoft Teams has specific requirements for incoming webhook data. The solution was to send an email to a Teams channel instead.

Advantages of webhooks:

– Real-time notifications without manual queries

– Automation of workflows between different systems

– Efficient data transfer without unnecessary API traffic

Typical webhook use cases:

– E-commerce: Automatic notification of a new order

CRM: Send customer updates to other systems in real time

– IT support: Automatic creation of a ticket in a helpdesk system

Since webhooks send data via the Internet, they should always be protected with security measures such as authentication or signatures.

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